Privacy statement

1.1 General                
1.1 This is the Privacy Statement of the websites and corresponding products and API services (hereinafter: “services”) of VRxpert Limited as well as its affiliates or subsidiaries (hereinafter: “VRxpert”, “us” or “we”). VRxpert is responsible for the processing of your personal data when you use our website. This Privacy Statement describes how this data processing takes place and for what purposes these data are processed.

1.2 By using the services of VRxpert, you agree to the following terms and conditions that apply to it. If you do not agree with this Privacy Statement, you are requested not to use the services of VRxpert.

 

2. Purpose, data and retention period
2.1 VRxpert processes the following personal data from registered users on our website, for specific purposes only:
2.2 Newsletters

• Data: When you choose to receive news and updates about our products,     VRxpert processes the following personal data for the purpose of sending newsletters:
• Contact details: First- and second name, email address, gender, language preference, job title
• Organization details: Name, type, address and region.
• Legal grounds: VRxpert processes these data on the basis of consent, which means that we only process these data in order to send you our newsletters when you give us permission to do so. In these newsletters you are provided with an option to retract your consent, a so called “opt-out”, which will directly terminate our newsletter service.
• Retention period: The data will be retained as long as required to deliver the service and will be destroyed two years after the service is terminated, unless legal obligations require us to keep it longer.

2.3 Forms

• Data: When you choose to fill in a form on our website in order to receive a free trial of our products or to sign up for a webinar, VRxpert processes the following personal data:
• Contact details: First- and second name, email address, gender, language preference, job title
• Organization details: Name, type, address and region.
• Legal grounds: VRxpert processes these data on the grounds of performance of contract and legitimate interest. The data will be retained for a certain period, depending on the specific type of form you filled in.
• Retention period: We keep this information as long as required to deliver our services and perform our contracts. Then we destroy it, unless legal obligations require us to keep it longer.

2.4 Commercial targeting

• Data: When you accept the tracking cookies on our website, VRxpert will process the following  personal data for the purpose of tracking potential customers:
• Device type, browser type + version
• Search engine type + key words used in search engine
• Language preference, country
• IP-address
• Time, date
• Time spent on website
• Website route/funnel
• Legal grounds: VRxpert processes these data on the basis of consent, which means that we only process these data in order to personalize our website experience when you give us permission to do so. If you choose to remove/block the tracking cookies, we will (no longer) process these data for this purpose.
• Retention period: These data will be retained for one year, after which they will be destroyed, unless legal obligations require us to keep it longer.

2.5 Website improvement

• Data: When you visit our website, VRxpert will process the following (anonymous) personal data for the proper functioning and improvement of our website in order to provide you with the best experience:
• Device type, browser type + version
• Search engine type + key words used in search engine
• Language preference, country
• IP-address
• Time, date
• Legal grounds: VRxpert processes these data on the grounds of legitimate interest. The processing of these data is needed to improve our services.
• Retention period: These data will be retained for one year, after which they will be destroyed, unless legal obligations require us to keep it longer.

 

3. Automated decision-making
3.1 VRxpert does not make decisions which can have (severe) consequences for people based on automated decision-making.

 

4. Transfer to third parties
4.1 Only the parties authorized by VRxpert to protect and/or otherwise process personal data and/or perform IT maintenance activities have access to your personal data.

4.2 For the purpose of processing personal data as stated under article 2 VRxpert may engage several processors. Processing by these processors is governed by a contract which stipulates, in particular, that the processors assist VRxpert with appropriate technical and organizational measures for processing of personal data.

4.3 For the rest, VRxpert will not provide your personal data to third parties, unless this is necessary for the performance of its services, under a statutory provision or in case of an emergency, insofar as this is in your interests in the reasonable opinion of VRxpert.

 

5. Cookies
5.1 To ensure proper website operation, VRxpert uses different types of cookies. Cookies are small text files that your computer stores when you visit a website. Please consult our cookie statement for more detailed information on this topic.

 

6. Social Plugins
6.1 On the VRxpert websites Social Plugins of different social networks e.g. YouTube LLC (“social networks”) will be integrated. These allow you to bookmark and share the VRxpert websites with other participants in the social networks. For the purpose and scope of the data collection and further processing and use of your data by the provider as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of the respective social networks.

6.2 The social networks may provide the information collected via their cookies to third parties if they are legally obliged to do so, or insofar as these third parties process the information on behalf of (one of) them. The information is transferred to and stored on servers in their data centers. The social networks agree to comply with the privacy regulations that apply there. This means that there would be an appropriate level of protection for the processing of (personal) data. VRxpert is not responsible for this and excludes all liability in this regard.

 

7. Your rights with regard to the collected data
7.1 You have the right to access your data. For this purpose, you can ask VRxpert what data are registered and what they are used for. Please find our contact details in article 10 of this statement.

7.2 You have the right to have the data VRxpert collects from you corrected, changed or supplemented if these are incorrect or incomplete. Please find our contact details in article 10 of this statement.

7.3 You have the right to ask who has access to your data. You can ask VRxpert what data are registered and who has/has had access to them. Please find our contact details in article 10 of this statement.

7.4 In certain legal instances, you have the right to have your data erased. This possibility may be restricted by statutory or contractual requirements or obligations.

7.5 In certain legal instances, you have the right to have less data processed by VRxpert.This possibility may be restricted by statutory or contractual requirements or obligations.

7.6 In certain legal instances, you have the right to request information from VRxpert and transfer them to third parties.

7.7 You have the right to object to the processing of your personal data by VRxpert.

7.8 You have the right to lodge a complaint with a supervisory authority: the Hong Kong Privacy Commissioner for Personal Data (PCPD).

7.9 If you have given your consent for the processing of your personal data, you may withdraw this consent at any time. You can send a request to this effect to VRxpert. Please find our contact details in article 10 of this statement.

 

8. Security
8.1 VRxpert has implemented appropriate technical and organizational measures to protect personal data against loss or unlawful processing:

• All data are transmitted over a secure connection (via the HTTPS protocol).
• Passwords are salted and hashed before storing them.
• The servers are secured by a firewall.

8.2 Despite the fact that VRxpert has taken and will take all possible security measures, the processing of your personal data via the Internet involves risks that are inherent to the use of the Internet in the public domain.

 

9. Changes
9.1 VRxpert reserves the right to change this Privacy Statement. In case of a material change, users of our services will be requested to accept the new Privacy Statement on continued use of the services.

 

10. Contact
10.1 In this statement we wish to inform you of our privacy policy. If you have any questions or want more information, please contact us at:

VRxpert Limited.
Unit 02B, 17/F, Kwong Sang Hong Centre, 151 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
tel +852-27441186
support@vrxpert.com.hk